To ensure that you are always getting the best deal, Shangri-La guarantees that the room rates on our web site are the lowest publicly available on the Internet. Within 24 hours of making a booking at our lowest room rate on this web site, if you do find a publicly available room rate on another web site that is lower than your booking, Shangri-La will honour that lower rate, plus give you a further 10% discount off the lower rate. Terms and conditions apply.

To make a claim, all you need to do is to complete our Best Rate Guarantee online claim form. Our customer service representative will process your claim and contact you regarding your claim.