Golden Circle membership is only available when staying at Shangri-La and Traders hotels and is by invitation only.

Invitation to join Golden Circle will be extended to the paying guest upon check-in when staying at qualifying rate.

Only individuals aged 18 and above are eligible to enroll in the Golden Circle programme. Corporations, associations or groups are not eligible for membership.

For qualifying enrollment, members can receive relevant member benefits on the same stay except the "Partner Stays Free" benefit which is only applicable starting from next hotel stay.

If you are already a member of Golden Circle please DO NOT enroll again. As you will be issued with a new membership number and card which will not be connected with your existing membership account. As you will only receive stay or mileage credit in one account at a time it will reduce your chance for upgrade or requalification.

If you have re-enrolled by mistake, please email our service centre at golden.circle@shangri-la.com providing your name, address, date of birth and the two membership numbers. We will then merge the two memberships and advise you by return the membership number that remains valid.

There is no Joint Account for Spouses in Golden Circle programme and membership is not transferable.

Please access to FAQ for Membership Benefits for more information regarding Benefit for Partner.

If you have already enrolled as a member during your stay at a Shangri-La or Traders hotel and are holding a temporary membership card, you should allow 3-4 weeks for your application to be processed and your membership card to be sent to you.

Please contact our service centre at golden.circle@shangri-la.com if you still have not received your membership card after 5 weeks by providing your name, membership number, date of birth and address in the email. We will verify your address and a replacement will be arranged for you.

Members will be upgraded to the next higher tier when in the course of one calendar year, i.e. 1 January to 31 December, they have completed the following activity:

Elite

60 qualifying room nights at three or more Shangri-La hotels or resorts

Executive

20 qualifying room nights at two or more Shangri-La hotels or resorts

Members must requalify each year for the following year's membership status. On a yearly basis, that is from January 1 to December 31, the total qualifying room nights recorded in the member's account will determine membership status for the next membership year.

Elite

60 qualifying room nights at three or more Shangri-La hotels and resorts

Executive

20 qualifying room nights at two or more Shangri-La hotels and resorts

Classic

One stay at any Shangri-La hotels and resorts

Classic Members

There is no expiry date on Classic membership card. However, members will have to reactivate their membership if it has become inactive due to no stays in one calendar year. Please access to Reactivation of Membership for details on how to reactivate your account.

Executive and Elite Members

Members will receive their renewal kit in the month of February.

Benefit Period

All members will receive relevant benefits pertaining to their current membership tier untill the end of February. Any new member benefits due to change of membership tier resulted from annual requalification will be applicable from March 1.

Classic members must have at least one stay recorded in their account within a calendar year , i.e. 1 January to 31 December, in order to keep the membership active.

Classic members without any stay activities at any Shangri-La hotels in one calendar year will be classified as Inactive and will result in the forfeiture of any membership benefits.

A replacement card can be requested by log in to your membership account at www.goldencircle.shangri-la.com, and click on the "Request a New Card" at "Member Services". 

Members will expect to receive the replacement card in approximately 3 to 4 weeks.

In the meantime, simply quote your membership number when making reservations so that relevant member benefits will be extended to you during your stay.

If you have forgotten your membership number, please email our service centre on golden.circle@shangri-la.com including your name, address and date of birth in the email.

Upon successful verification, we will inform you by email your membership number.

Members can access to the Golden Circle home page. Select the tab for "Terms & Conditions" on the right hand side of the page to obtain the information.

Details are also provided in the Member Benefit Guide that is being sent to members together with the membership kit.

The following benefits will be extended to one Partner when traveling with member:

• Single occupancy rate
• Same breakfast entitlement as the member

There is no Joint Account for Spouses in the Golden Circle programme. Golden Circle is an individual guest recognition programme and is not transferable.

To receive member benefits and services, Golden Circle Member must be a registered, paying guest at the Shangri-La hotels.

No member benefits will be extended to any member as non-in-house guests except the Concerige Services for non-in-house Elite members.

It is a new benefit for Elite members only, which gives them access to Shangri-La concierge services even when not staying as a guest.

Elite Members can log in to your membership account at www.goldencircle.shangri-la.com, click on the "Concierge Phone Numbers" at "Member Services", and click on the email sign right next to the respective Shangri-La hotels for the service.

If there is any change required to be made to the registered name of your membership, please contact our service centre on golden.circle@shangri-la.com providing us with your membership number, registered membership name, preferred new name and date of birth in the email.

Upon successful verification, we will confirm to you by email once the change is completed. And a new membership card will be issued and sent to you accordingly.

New members can only receive credit for hotel stays/room nights taken as of their enrollment date.

There is no retro claim for any stays incurred by member prior to become a member of Golden Circle.

Accumulation criteria is based on qualifying stays.

Non-qualifying stays are:

• Stays in conjunction with airline and/or travel industry discounts
• Stays of airline crew members paid by the airline
• Stays for Group Conventions / Corporate Meetings
• Complimentary Stays

Members can view the number of qualifying stays / room nights accumulated in the current calendar year, i.e. 1 January to 31 December, by accessing to their account online.

Simply enter your member number and password into the "Member Login" area of the Golden Circle home page. Members can view the following account information in the "Account Overview" option:

• Stay Activities of Current Membership Year
• Total Qualifying Room Nights

Though not being displayed on-line, stays accumulated by members in previous years since enrollment are still recorded in member's account. If you have any questions about your stay records, please contact our service centre by email at golden.circle@shangri-la.com.

Golden Circle makes every effort to ensure members accounts are properly credited. Members should wait at least for 4 days from date of hotel departure before filing a claim for missing credits.

Any requests for missing stay credits should be sent by email to our service centre at golden.circle@shangri-la.com or use the "Contact Us" option.

Please include your name, membership number, name of the hotel and period of stay in the email for processing.

To ensure you receive your stay credits, please provide your Golden Circle membership number when you make your Shangri-La reservation and present your Golden Circle membership card when you check-in.

Golden Circle is an exclusive frequent guest recognition programme designed to enhance your every stay. Unlike other loyalty programmes, Golden Circle does not offer points in redemption for complimentary room nights or rewards , rather, it provides recognition at the highest level.

Room night credits are used only for membership tier upgrades and annual re-qualification of membership.

For more information on upgrade/requalification requirements, please review the FAQ on Upgrade Requirement and Requalification Requirement.

Membership in Golden Circle is issued strictly on an individual basis. Members can only receive credit for hotel stays taken in their own name.

Credits cannot be transferred from one member to the other.

Before members can access to their member profile, members must activate their Golden Circle online account.

Following are the steps:

1. Log on to the Golden Circle home page and click on the "Activate Your Online Account" at "Member Login".
2. You will be asked to enter your "Membership Number", "Last Name" and "Date of Birth".  You will then be guided to step 2 of the process.
3. Enter your "Email address" registered in your membership profile and the "Preferred password".  Upon completion of these steps you will be able to access your account at any time.  To do so, simply enter your member number and password into the "Member Login" area of the Golden Circle home page.

The update function for Last and First Name in the "Personal Information" page has been disabled on line. This is due to the fact that follow-up action is required from our service centre for this change.

Any request for change/updates for Last and First Name should be sent by email to our service centre on golden.circle@shangri-la.com including your name, membership number and date of birth in the email for verfication purpose.

Once the name change being updated to Member's profile, a new membership card will be prepared and sent to member in approximately 3-4 weeks. There will be no change to the membership number.

The correct Membership Number must be entered before member can login to their online account. Members will be prompted if incorrect number being entered. If this happens, member will have to contact our service centre at golden.circle@shangri-la.com include name, passport number, date of birth and address in the email.

Upon successful verification, a correct membership number will be sent to the member by email.

Members can request for a new password online.  Simply click the "Password Assistance" tab under "Member Login". Then provide your "Membership Number" as Username and click "Conintue".

Upon successful validation, a system generated password will be sent to the email address provided in your membership profile.

If you do not receive our email within the next 12 hours after submitting your request, please write to us at golden.circle@shangri-la.com.

Member must first update the new email address to their profile prior to use the  "Password Assistance" function online.

Upon receipt of email confirmation, member must wait for at least 2 days prior to use the "Password Assistance" function online.  This is to ensure that the new password is being sent to your new email address.

Member must enter the correct "Last Name" and "Date of Birth" in the "Activate Your Golden Circle Account Online" for validation purpose.

For assistance please contact us at golden.circle@shangri-la.com include your membership number, name, and date of birth in the email.

Members can access to the Golden Circle home page, click the "Member Benefits" tab listed on the right hand side of the page then select "Frequent Flyer Mileage Bonus".

Members can view the names of all Frequent Flyer Partners of the Programme as well as the Mileage credits per stay based on membership tier.

All frequent flyer credits apply only when member staying at a non-discount or corporate rate. Members are entitled to one mileage credit per stay.

Please take note of the foot notes for special requirements applicable to certain frequent flyer partners and hotel stays.

Members can access to the Golden Circle home page. Select the "Exclusive Offers" tab from the list of options on the right hand side of the page for the updated Promotions and Special Offers exclusively to Golden Circle members.

By providing us with your e-mail address, members can receive our bi-weekly e-newsletter "The Inner Circle" - an exclusive news service with exclusive offers for Golden Circle members.

"Inner Circle" is a bi-weekly e-newsletter. It provides members with updated news about Shangri-La. It also provides information on special offers extended by hotels specifically to Golden Circle members.

Members can also send feedback to the Editor regarding their hotel stays at Shangri-La. A "Letter of the Month" will be selected once a month from the submissions. The prize is a "2 complimentary nights stay" in a suite at any Shangri-La hotels.

Golden Circle members can use their personal details provided in the membership profile to make bookings online by simply following below steps:

1. Click on "Your Account" enter your Golden Circle membership number and Password, click "sign in". Your member profile will be retrieved.
2. If necessary, you can also make profile updates on the "Update your personal information" button at this time.
3. Click on the heading "Rates & Reservations" at the top left hand bar of the page, you will be asked to choose your destination.
4. At the "Check Availability" section, specify the period of stay, number of rooms and guest details, then click "Show rates and offers".
5. Select the preferred room type and rate.  You can also click on the "Rate Value" to view the prices in other currencies.  Click "Continue</